Support
Need a hand with PULSE? Start here.
We're a small team and we read every message. Most questions are answered below — if yours isn't, email us and we'll get back to you.
✉️ support@pulsingvibe.comWe usually reply within 1–2 business days.
Getting started
How do I create an account?
Open PULSE and go to the Profile tab. You can sign up with your email, or with Sign in with Apple or Google. You can also use the app as a guest first and create an account later — your captures stay with you.
Why do my pulses disappear?
Pulses are meant to be in-the-moment. They leave the shared feed 24 hours after posting. Your own timeline keeps them until you choose to hide or delete them.
What is a Duo?
A Duo is one post made by two people at once. Invite a friend, and you both have two minutes to capture. When you both shoot, the two photos become a single split-screen post that names both of you. If only one of you captures, nothing is posted.
Privacy & location
Does PULSE share my exact location?
No. Location is optional and only read the moment you share. The Friend Map only ever shows an approximate area (about 500 m), never your exact position. A precise place name is added only if you tap a venue yourself.
How do I turn off location?
Tap the location chip on the share screen to switch it off before posting, or disable location for PULSE entirely in iOS Settings → PULSE → Location.
Managing notifications
You can manage all notifications in iOS Settings → PULSE → Notifications, including the daily reminder and Duo invites.
Account & data
How do I delete my account?
Go to Profile → Settings → Delete account to remove your account and all associated data from within the app. You can also email support@pulsingvibe.com and we will process the deletion promptly.
How do I report or block someone?
Tap the ••• menu on any pulse to report it or block the person who posted it. Blocked users can no longer see your content or contact you.
Reset my password
On the email sign-in screen, choose "Forgot password" and we'll send a reset link to your email. If you signed in with Apple or Google, manage your password through that provider.
Still stuck?
Email support@pulsingvibe.com with your username and a short description (a screenshot helps). We'll sort it out.
PULSE — Feel your friends. Live.